Our Commitment to Safe Play
At cr999, responsible gaming is not a compliance checkbox — it is a core value that shapes how we design and operate our platform for players across Bangladesh. We believe that gambling should always be an entertaining leisure activity, enjoyed in moderation with full personal awareness of the risks involved. When that balance is disrupted, we want to be the first resource you turn to for support.
cr999 provides a range of practical tools that empower every registered player to manage their own gambling activity. These tools are available at any time through your account settings and include deposit limits, daily or weekly spending caps, session time reminders, cool-off periods, and full self-exclusion. No request to use any of these tools will ever be questioned or delayed by our support team.
cr999 also trains its customer support staff to identify early indicators of problem gambling behaviour and to respond with compassion, discretion, and practical guidance. If our team notices patterns that may suggest a player is in difficulty, we may proactively reach out to offer assistance — but you do not need to wait for us to act first. Help is always available at [email protected].
Our Responsible Gaming Pledge: cr999 commits to providing clear, accessible, and effective responsible gaming tools to every player. We will never use manipulative design, false urgency, or aggressive marketing tactics that could encourage harmful gambling. Player wellbeing always takes priority over platform revenue.
Age Restriction Policy (18+)
cr999 operates exclusively for adults aged 18 and above. Gambling by minors is strictly prohibited on the cr999 platform. We enforce this policy through mandatory age verification checks during the registration process and, where necessary, through the submission of identity documents as part of our Know Your Customer (KYC) procedure.
All new cr999 accounts are subject to age verification before deposits can be made or withdrawals processed. Players who cannot confirm that they are aged 18 or above will have their accounts restricted or permanently closed. Any funds deposited by an underage player will be returned to the original payment source following investigation.
Protecting Minors in Your Household
If you share a device or a computer with younger family members, cr999 strongly recommends the following steps to prevent underage access to gambling content:
- Always log out of your cr999 account fully when you have finished your session — do not rely on browser auto-fill to protect your credentials.
- Use a strong, unique password for your cr999 account that is not shared with or guessable by other household members.
- Enable parental control software on shared devices. Applications such as Net Nanny, Qustodio, or built-in parental controls on Android and iOS devices can restrict access to gambling-related websites.
- Keep your login credentials — username, password, and any one-time PINs — strictly private. Never write them down in accessible locations.
18+ Only — This is a Legal Requirement: Registration and gameplay on cr999 is legally restricted to individuals aged 18 years and above. By creating a cr999 account, you confirm that you meet this age requirement. cr999 reserves the right to request age verification documents at any time and to suspend accounts pending verification.
Recognising Problem Gambling
Problem gambling develops gradually and is often difficult to recognise from the inside. It can affect people from all walks of life — regardless of income, profession, or personal circumstances. The earlier the warning signs are identified, the easier it is to regain control. cr999 wants every player to be aware of the key indicators that gambling may be causing harm.
The following are recognised warning signs that gambling may have moved beyond healthy recreation and into problematic territory:
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to take the self-assessment below and to contact our support team at [email protected] for a confidential conversation about the responsible gaming tools available to you.
You Are Not Alone: Problem gambling is a recognised condition that responds well to early intervention. Reaching out for help is a sign of strength, not weakness. cr999 support is available 24 hours a day, 7 days a week — contact us at [email protected] for confidential, non-judgmental assistance at any time.
Self-Assessment Questionnaire
The following questionnaire is adapted from internationally recognised problem gambling screening tools. Answer each question honestly — this assessment is for your own benefit and the results are not shared with cr999 or any third party. If you answer "Yes" to four or more questions, we encourage you to use one of the responsible gaming tools described below or to contact our support team.
cr999 Responsible Gaming Self-Check
Read each statement and consider whether it applies to your gambling behaviour over the past 12 months.
What Your Answers Mean: Answering "Yes" to 1–2 questions may indicate early-stage risk — consider setting a deposit limit. Answering "Yes" to 3–4 questions suggests moderate risk — we recommend activating a cool-off period and reviewing your gambling habits. Answering "Yes" to 5 or more questions indicates a higher level of risk — please contact [email protected] immediately to discuss self-exclusion or other intervention options.
Deposit & Spending Limits
One of the most effective ways to maintain control over your gambling spend is to set a hard deposit limit on your cr999 account. Deposit limits cap the total amount of money you can add to your account within a defined time period, regardless of your account balance or game activity. Once a deposit limit is reached, no further deposits will be accepted until the limit period resets.
cr999 offers the following deposit and spending limit types:
| Limit Type | Available Periods | How to Apply | When It Takes Effect |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming → Deposit Limit | Immediately upon saving |
| Loss Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming → Loss Limit | Immediately upon saving |
| Wager Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming → Wager Limit | Immediately upon saving |
| Session Spend Cap | Per session | Account Settings → Responsible Gaming → Session Cap | Immediately upon saving |
Important: Reducing an existing limit takes effect immediately. Increasing a limit or removing a limit is subject to a mandatory 24-hour cooling-off period before the change is applied. This delay is intentional — it gives you time to reconsider any decision made in the heat of the moment.
All amounts are displayed in Bangladeshi Taka (৳ BDT). Limits apply across all game types on the cr999 platform, including live casino games, slots, cricket betting, and table games.
Time-Out & Cool-Off Tools
Sometimes a short break from gambling is all that is needed to regain perspective and reestablish healthy habits. cr999 provides time-out and cool-off features that temporarily suspend your access to real-money gambling on the platform for a defined period you choose.
During a time-out period, your cr999 account remains open and accessible for reviewing your transaction history, but all real-money deposit and wagering functions are disabled. Any pending withdrawals will still be processed normally during a time-out period.
Select Your Time-Out Duration
Choose from a 24-hour break, a 7-day break, a 30-day break, or a custom period of up to 90 days. Navigate to Account Settings → Responsible Gaming → Time-Out to activate.
Confirm Your Decision
You will be asked to confirm your time-out request. Once confirmed, the restriction takes effect immediately and cannot be reversed before the chosen period expires.
Receive Email Confirmation
cr999 will send a confirmation email to your registered address. Keep this for your records. If you do not receive it within 10 minutes, check your spam folder or contact [email protected].
Return After Your Break
At the end of your chosen time-out period, real-money access is restored. cr999 recommends reviewing your gambling habits before resuming and considers setting a deposit limit as a positive first step back.
Session Time Reminders: In addition to time-out tools, cr999 allows you to set session duration reminders. When enabled, you will receive a notification after each 30-, 60-, or 90-minute session informing you of the time you have spent gambling during that session. This feature is available at no charge and can be enabled at any time in your account settings.
Self-Exclusion Programme
For players who feel that their gambling has become a serious problem and who need a longer or permanent break, cr999 offers a formal self-exclusion programme. Self-exclusion is a more serious and enduring measure than a time-out — it closes your account to real-money play for a defined minimum period or permanently, and includes additional safeguards to prevent reactivation during the exclusion period.
How Self-Exclusion Works
When you request self-exclusion on cr999, the following steps are taken:
- Your account is immediately suspended for real-money deposit and wagering activity.
- Any remaining balance is made available for withdrawal — you will need to request withdrawal of your balance within 30 days before it is held in escrow pending account review.
- All promotional emails, bonus notifications, and marketing communications are permanently suppressed from your registered contact details for the duration of your exclusion.
- Your account cannot be reopened or reactivated during the self-exclusion period, regardless of any requests made to customer support.
- After the minimum self-exclusion period has elapsed, reactivation requires a formal written request to [email protected], followed by a mandatory 7-day cooling-off period and a responsible gaming check.
Available Self-Exclusion Periods
- 6 Months: Recommended for players who need a substantial break and plan to return to recreational gambling in the medium term.
- 1 Year: Suitable for players experiencing moderate to serious problem gambling indicators.
- 5 Years: For players who require a long-term enforced break from gambling.
- Permanent / Indefinite: For players who wish to permanently close their cr999 account with no option of return. This decision is irreversible.
To request self-exclusion, contact cr999 support at [email protected] with the subject line "Self-Exclusion Request" and specify your chosen period. Our team will process your request within 24 hours and send written confirmation to your registered email address.
Self-Exclusion Is Binding: Once a self-exclusion request is processed, cr999 will not accept any request to lift or shorten the exclusion period before it expires. This is a deliberate safeguard designed to protect you from impulsive decisions made during a period of distress. If you are considering self-exclusion, please reach out to [email protected] to discuss all options first.
Getting Help & Support
cr999 recognises that problem gambling is a serious issue that may require professional support beyond what any gaming platform alone can provide. We encourage any player who is struggling with their gambling to reach out — both to our internal support team and to dedicated external support resources.
Contact cr999 Responsible Gaming Support
Our responsible gaming support team is available around the clock to assist with any account-related measures — including activating limits, initiating time-outs, and processing self-exclusion requests. All communications are handled with full confidentiality.
- Email: [email protected] (subject line: "Responsible Gaming")
- Response time: Within 24 hours for all responsible gaming requests
- Urgent requests (self-exclusion, account suspension): Processed within 1–2 hours on receipt
Talking to Someone You Trust
If you are not ready to contact cr999 directly, consider speaking with a trusted friend, family member, or counsellor about your concerns. Opening up about gambling difficulties is often the most important first step. People who care about you want to help — and sharing your experience with someone close to you can make a meaningful difference to your recovery journey.
Tips for Keeping Gambling Fun and Safe
- Set a firm budget before each gaming session and stop when it is reached — regardless of whether you are winning or losing.
- Never gamble when you are feeling distressed, under the influence of alcohol, or in a highly emotional state.
- Balance gambling with other leisure activities — cricket, football, spending time with family, exploring Dhaka or Chittagong, or enjoying the festivals of Pohela Boishakh and Eid with loved ones.
- Treat any money you deposit on cr999 as entertainment spend — not as an investment or income source.
- Take regular breaks during sessions and keep track of the time you are spending on the platform.
- Review your transaction history in your cr999 account periodically to maintain an honest picture of your spending.
- Keep gambling a private choice — do not allow social pressure from others to influence how much or how often you play.
Remember: Gambling at cr999 should always be enjoyable. If at any point it stops feeling like fun — or if it starts affecting your finances, relationships, or mental wellbeing — that is your signal to use our responsible gaming tools or to reach out for help. cr999 is on your side, and we are here to help you stay in control.
Responsible Gaming Features
cr999 provides a comprehensive suite of player-protection tools designed to keep gambling safe, controlled, and enjoyable for every player in Bangladesh.
18+ Age Verification
Every cr999 account undergoes mandatory age verification. Players who cannot confirm they are 18 or above are blocked from depositing or placing any wagers on the platform.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳ BDT) directly from your account settings. Limit reductions take effect immediately; increases require a 24-hour cooling-off period.
Session Time-Out
Take a planned break from real-money gambling for 24 hours, 7 days, 30 days, or a custom period. Time-outs cannot be reversed mid-period, providing a genuine cooling-off window.
Self-Exclusion Programme
Players who need a sustained or permanent break can request self-exclusion for up to 5 years or indefinitely. All marketing communications are immediately suppressed upon activation.
Session Duration Reminders
Enable on-screen notifications after 30, 60, or 90 minutes of continuous play. These reminders help you stay aware of time spent gambling and encourage regular breaks.
24/7 Support Team
cr999's responsible gaming support team is available around the clock via email at [email protected]. All responsible gaming requests are treated with complete confidentiality and processed within 24 hours.